Terms & Conditions

The use of the “MY CITY STORE” Application (hereinafter referred to as "the App" or "We" or "website" and its related apps, services and tools) is governed by the terms and conditions mentioned in this user agreement (hereinafter referred to as "the User Agreement" or "Agreement" or “Terms of Use”).
MY CITY STORE is a marketplace where users connect to buy and sell goods. It is a venture of Pragma Infotech partnership firm based in Surat, Gujarat. By using the App in any manner, including but not limited to visiting or browsing the App, you (User) agree to be bound by this Agreement, including those additional terms and conditions, rules, policies, guidelines referenced herein and/or available by hyperlink.
This Agreement applies to all users of the App, including without limitation, users who are vendors, retailers, customers and merchants, contributors of content, information and other materials or services on the App. This Agreement has to be read in conjunction, and not in derogation, with any other document/agreement signed/accepted by the Users. Any inconsistency between the terms of this Agreement and the terms of the other document(s)/agreement(s), will be decided and settled by MY CITY STORE.
MY CITY STORE may amend this User Agreement and/or MY CITY STORE Rules and Policies at any time by posting a revised version on the App, and the Users hereby irrevocably agree to be bound by such amendments made by MY CITY STORE from time to time.
Membership Eligibility
Use of the App is available only to persons who can form legally binding contracts under Indian Contract Act, 1872.
MY CITY STORE is a Venue
MY CITY STORE acts as a venue to allow the Users, who comply with MY CITY STORE's policies to offer, sell and buy goods within a fixed-price format. The App is only a venue through which the Users can reach a larger base to buy and sell items. MY CITY STORE is not directly involved in the transaction between buyers and retailers. All the information and products listed on the App are provided in the 'as is, where is' format. As a result, MY CITY STORE has no control over the quality, safety, morality or legality of any aspect of the items listed the truth or accuracy of the listings, the ability of retailers to sell items or the ability of buyers to pay for items. MY CITY STORE does not pre-screen the Users or the content or information provided by such Users. MY CITY STORE cannot ensure that a buyer or retailer will actually complete a transaction. MY CITY STORE is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of items, which are out of stock, back ordered or otherwise unavailable. All items, offered by the retailers are only for a restricted time and only for the available supply as offered by retailers.
Consequently, MY CITY STORE does not transfer legal ownership of items from the retailer to the buyer.
MY CITY STORE does not make any representation or warranty as to the attributes (such as quality, worth, marketability, etc.) of the items or services proposed to be sold or offered on the App. In particular, MY CITY STORE does not implicitly or explicitly support or endorse the sale or purchase of any items or services on the App. MY CITY STORE accepts no liability for any errors or omissions, whether on behalf of itself or third parties.
MY CITY STORE cannot guarantee the true identity, age, and nationality of a user. MY CITY STORE does not make any representation or warranty as to the attributes (such as legal title, creditworthiness, true identity, age, nationality etc.) of any of its Users. Buyers are advised to independently verify the bona fides of any particular User that you choose to deal with on the App and use your best judgment on that behalf.
Buyer agrees that MY CITY STORE is a venue and as such is not responsible or liable for any content, for example, data, text, information, usernames, graphics, images, photographs, profiles, audio, video, items, and links posted by Retailers, other users, or outside parties on MY CITY STORE. User shall use the MY CITY STORE service at their own risk.
Buyer Policies
By purchasing an item the buyer agrees to be bound by the conditions of sale included in the item's description provided that those conditions of sale are not in breach of this User Agreement or otherwise unlawful. MY CITY STORE is not responsible for the side effects one might endure by use of any item bought through the Website.
MY CITY STORE recommends the buyer to look for other users' testimonials before making the purchase decision. We encourage the buyers to post feedback on the retailer after the sale is closed and product is delivered.
While MY CITY STORE takes necessary steps and precautionary measures to ensure that the retailer is genuine but MY CITY STORE cannot and do not confirm the identity of all parties or guarantee the quality, safety or legality of any aspect of the items listed or the accuracy of the listings. The buyer acknowledges this risk while he agrees to this terms and conditions. MY CITY STORE suggests all users employ common sense, and encourage users to contact MY CITY STORE to report any and all suspicious behavior or misappropriation of the site service.
Refund and Cancellation Policy

Our main focus and motto is both customer satisfaction and a good business for our registered vendors.  But in the event, if customer is not satisfied or displeased with the delivered product, store will return back the whole amount, provided the reasons are genuine and proved after the investigation. Customer has to return the product as it is, it should not be used.

Customer must read the product description properly before buying it, as it provides all the details about the product you purchase.

Cancellation Policy

i) User can cancel any order anytime, if the order is not confirmed by the vendor and the order is in pending status.
ii) If the order has been confirmed and user still wants to cancel the order then user has to call the vendor and get that order rejected from the vendor side.  

iii) User will not be able to cancel the order if the products are packed and dispatched or in transit and ready to be delivered.

The order would be cancelled and funds would be remitted to the buyer in the following eventualities: 
• Failure to accept the order within delivery date and time.
• The retailer needs to enter the dispatch days that he would take to ship out a product while creating his listing on the App. Failure to dispatch the order within the maximum dispatch date mentioned in the product listing.
• Unsuccessful attempts to pick up the order from the retailer by courier companies tied up with My City Store. 
• Cancellation of order by the buyer

Refund Policy:

For every cancelled order by user or rejected order by vendor, user will get full payment back for all the cancelled or rejected paid orders.

If paid by credit cards / debit cards, refund will be issued to the original credit / debit card provided at the time of purchase and in case of payment gateway, refund will be made to the same account. 

Electronic Communications
When retailer use the App or send e-mails or other data, information or communication to MY CITY STORE, they agree and understand that they are communicating with MY CITY STORE through electronic records and consent to receive communications via electronic records from MY CITY STORE periodically and as and when required.
Mobile Services
When you access the Service through a mobile device, your wireless service carrier's standard charges, data rates and other fees may apply. In addition, downloading, installing, or using certain mobile services may be prohibited or restricted by your carrier, and not all mobile services may work with all carriers or devices. You acknowledge and agree that your use of the Service must be in accordance with the usage rules established by your mobile device platform or service provider.
No Guarantee
MY CITY STORE does not guarantee continuous, uninterrupted access to the App, and operation of the App may be interfered with by numerous factors outside MY CITY STORE's control.
No Warranty
MY CITY STORE and its suppliers, affiliates and service provider provide the App and services without any warranty or condition, express, implied or statutory and specifically disclaim any implied warranties of title, merchant ability, fitness for a particular purpose and non-infringement. You expressly agree that your use of the App at your risk.
Feedback and Ratings
MY CITY STORE encourage registered buyers on the App to provide feedback to each other after the transaction has closed; this helps all Users to know what it is like to deal with the said buyer/retailer.
MY CITY STORE will not be responsible for the feedback that buyer post on the App and buyer should be careful about making comments that are not factual in nature and should not post defamatory or illegal or offensive/obscene contents.

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